Privacy Policy

Last Updated: April 2026

1. ABOUT US

Idukki Gold Spices is a brand operated by Auraspace Traders Pvt Ltd ("we", "us", or "our"), with registered office at:
#111/21, Kunchithanni Post, Munnar, Idukki, Kerala – 685565, India.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase at https://www.idukkigoldspices.in.

2. INFORMATION WE COLLECT

  • Full name
  • Delivery address
  • Mobile number
  • Email address
  • Payment-related information (we do not store card details)
  • Browser and device data (IP, browser type, usage data)

3. HOW WE USE YOUR INFORMATION

  • Process and fulfil orders
  • Arrange delivery and shipping
  • Send order updates and invoices
  • Provide customer support
  • Send promotions (only if opted in)
  • Improve website experience

4. COMMUNICATION CHANNELS

By providing your mobile number, you consent to receive messages via:

  • WhatsApp Business
  • SMS
  • Email

You can opt out anytime via STOP / Unsubscribe.

5. COOKIES

We use cookies to improve your browsing experience. You can disable them in your browser settings.

6. THIRD-PARTY SERVICES

We may share data with:

  • Payment gateways
  • Logistics partners
  • Analytics tools (e.g., Google Analytics)

We do not sell your data.

7. DATA RETENTION

Data is retained as required by law (typically up to 7 years for compliance).

8. DATA SECURITY

We implement reasonable security measures, but cannot guarantee absolute security.

9. CHILDREN'S PRIVACY

We do not knowingly collect data from users below 18 years.

10. YOUR RIGHTS (DPDP ACT 2023)

  • Access your data
  • Correct data
  • Withdraw consent
  • Request deletion

11. CHANGES TO POLICY

We may update this policy. Continued use means acceptance.

12. GRIEVANCE OFFICER

Auraspace Traders Pvt Ltd
#111/21, Kunchithanni Post, Munnar, Idukki, Kerala – 685565
Mobile: +91 77364 64886
Email:care@auraspace.in
Response Time: Within 48 hours

13. CONTACT US

Auraspace Traders Pvt Ltd
Mobile: +91 77364 64886
Email:care@auraspace.in
Business Hours: Mon–Sat, 9:00 AM – 6:00 PM IST